在线消费者评论有偏性的影响因素及其作用机制研究

71671049
2016
G0112.信息系统与管理
张紫琼
面上项目
教授
哈尔滨工业大学
50万元
评论参与;评分倾向;垃圾评论;消费者评论;评论环境
2017-01-01到2020-12-31
  • 中英文摘要
  • 结题摘要
  • 结题报告
  • 项目成果
  • 项目参与人
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序号 标题 类型 作者
1 Is peer evaluation of consumer online reviews socially embedded? - An examination combining reviewer's social network and social identity 期刊论文 Li Hengyun;Zhang Ziqiong;Meng Fang;Janakiraman Ramkumar
2 Effects of managerial response on consumer eWOM and hotel performance Evidence from TripAdvisor 期刊论文 Xie Karen L.;Zhang Zili;Zhang Ziqiong;Singh Amrik;Lee Seul Ki
3 Not all words are beneficial: The impact of management response contents on customer engagement behavior 期刊论文 Zili Zhang;Hengyun Li;Yang Yang;Yukuan Xu
4 Exploring the impact of personalized management responses on tourists’ satisfaction: A topic matching perspective 期刊论文 Xiaowei Zhang;Shuchen Qiao;Yang Yang;Ziqiong Zhang
5 Making restaurant reviews useful and/or enjoyable? The impacts of temporal, explanatory, and sensory cues 期刊论文 Hengyun Li;Chuhan Renee Wang;Fang Meng;Zili Zhang
6 Early Bird Versus Late Owl: An Empirical Investigation of Individual Shopping Time Habit and its Effects 期刊论文 Ziqiong Zhang;Zili Zhang;Pei-yu Chen
7 Can receiving managerial responses induce more user reviewing effort? A mixed method investigation in hotel industry 期刊论文 Yukuan Xu;Hengyun Li;Rob Law;Ziqiong Zhang
8 Posting reviews on OTAs: Motives, rewards and effort 期刊论文 Liu Xianwei;Zhang Zili;Law Rob;Zhang Ziqiong
9 Booking now or later: Do online peer reviews matter? 期刊论文 Zhang Zili;Liang Sai;Li Hengyun;Zhang Ziqiong
10 Can time soften your opinion? the influence of consumer experience valence and review device type on restaurant evaluation 期刊论文 Hengyun Li;Rui Qi;Hongbo Liu;Fang Meng;Ziqiong Zhang
11 "When you write review" matters: The interactive effect of prior online reviews and review temporal distance on consumers' restaurant evaluation 期刊论文 Li Hengyun;Zhang Zili;Meng Fang;Zhang Ziqiong
12 Effects of online reviews and managerial responses from a review manipulation perspective 期刊论文 Xu Yukuan;Zhang Zili;Law Rob;Zhang Ziqiong
13 Consumer motivation in providing high-quality information: building toward a novel design for travel guide websites 期刊论文 Liang Sai;Zhang Zili;Zhang Ziqiong;Law Rob;Sun Wenjun
14 Can staying overnight affect traveler satisfaction? Evidence from a gambling destination 期刊论文 Xu Yukuan;Zhang Ziqiong;Fong Davis Ka Chio;Law Rob
15 Responsive and responsible: Customizing management responses to online traveler reviews 期刊论文 Xiaowei Zhang;Yang Yang;Shuchen Qiao;Ziqiong Zhang
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